Shipping policy

Processing: We generally process orders within 1–2 business days.

Delivery Window: Delivery is generally expected within 3–7 working days after dispatch.

Dispatch Point: Hyderabad.

Coverage: Domestic India only.

Carrier: We may use a courier partner or India Post, at our discretion, to fulfil an order.

Tracking: We provide tracking details or an AWB number where available for the courier used.

Address Accuracy: You are responsible for providing a complete and correct delivery address. Incorrect information may cause failed or delayed delivery.

Missed Delivery: The delivery partner may make reasonable delivery attempts. If delivery cannot be completed, the shipment may be returned to us.

Returned to Origin: If a shipment returns to us after failed delivery attempts, we will contact you. Re-delivery, replacement, or refund is handled under the Return & Refund Policy.

Return Shipping: Return shipping is governed by the Return & Refund Policy. We bear the cost for our error, transit damage, or a defective or wrong product. Change-of-mind return costs are disclosed before return shipment.

Return Address:
Nefesh Wellness LLP
H.No. 37-93/147, Plot No. 9, Road No. 4, Mathuranagar, Neredmet X Roads, R.K. Puram, Hyderabad – 500056, India.

Transit Damage: Report transit damage within 5 working days of delivery.

Refunds: Refunds are governed by the Return & Refund Policy.

Store Credit: Store credit is not mandatory where applicable law requires a monetary refund.

International Shipping: We do not currently offer international shipping.