Refund policy

Scope: This Policy applies to all purchases on Festivalwala.com and must be read with the Terms and Shipping & Delivery Policy.

Cancel Before Dispatch: Contact us before dispatch. If cancellation is confirmed, the refund follows this Policy. Once dispatched, the order is handled under the return provisions below.

Cancellation Charges: We do not impose a cancellation charge on a consumer unless applicable law permits it and all applicable legal requirements are satisfied.

Transit Damage: Report damage within 5 working days of delivery with the order number and photographs of the package, label, and product. We verify the claim and provide a replacement, refund, or other applicable remedy.

Wrong Product: Report a wrong product within 5 working days with order details and photographs. We verify the claim and provide a replacement or refund.

Change of Mind: Request a change-of-mind return within 5 days of delivery. The item must be unopened, unused, unmarked, and saleable. This limit does not restrict any statutory right that cannot lawfully be excluded and does not apply to defective, damaged, or wrong products.

Assessment: We may request reasonable information or evidence to assess a return request. Eligibility is assessed under this Policy and applicable law.

Return Address:
Nefesh Wellness LLP
H.No. 37-93/147, Plot No. 9, Road No. 4, Mathuranagar, Neredmet X Roads, R.K. Puram, Hyderabad – 500056, India.

Send returns only to this address.

Used or Altered Items: A product used, altered, or damaged by the customer after delivery may not qualify for return. This does not affect statutory rights relating to defective or non-conforming goods.

Refund Method: Refunds are made to the original payment method. Store credit is not substituted where applicable law requires a monetary refund.

Refund Timing: We initiate approved refunds within 5 business days. The time for funds to appear depends on the bank or payment gateway.

Address Errors: If delivery fails because the address provided is incorrect or incomplete, the package may return to us. Any deduction is limited to our actual, documented cost.

Failed Delivery: If a shipment returns after failed delivery attempts, we will contact you. Re-delivery, replacement, or refund is handled under this Policy.

Cancelled Orders: If we cancel a paid order, the refund follows this Policy and
applicable law.

Return Shipping Cost: We bear return shipping costs for our error, transit damage, or a defective or wrong product. For a change-of-mind return, the applicable cost is disclosed before return shipment.

Statutory Rights: Nothing in this Policy excludes a right that cannot lawfully be excluded.

Contact:
hello@festivalwala.com
+91 80961 11015
9 AM–6 PM, Monday–Saturday. Closed on public and national holidays.

Changes: We may update this Policy. The current version and effective date are published here. Existing rights survive.